Our services in this area are defined based on the nature of our clients' activities. We focus our work on the preventive part (compliance, conciliation, implementation of programs, among others) as well as on complaints that may be filed with Indecopi, Susalud, Osiptel, Personal Data Authority, among others.)

We have experience in diverse sectors such as banking, insurance, telecommunications, food, education, automobiles, retail, real estate, among others.
In recent years, given the growth of the economy and the empowerment of consumers and users, as well as the high penetration of social networks, claims and complaints against all types of companies have increased exponentially.

In addition to this, the various modifications to the consumer protection regulations through the Congress of the Republic, the Executive Power by delegation of powers or the regulatory bodies in their respective sectors, force companies to have specialized advice to prevent fines and penalties in addition to avoiding a deterioration in its image or reputation and of the brand.

Our firm firmly believes that it is important for our clients to have programs that train their collaborators in the critical points of contact with their clients or consumers, as well as the need for an adequate audit to establish compliance and/or implementation of the requirements of consumer protection regulations, which can range from the correct use of the complaints book to compliance with the requirements established in sectoral regulations.

Our services include all of the above in addition to the effective defense against a complaint or sanctioning procedure ex officio, seeking to avoid any administrative sanction, therefore the immediate rectification of the infraction, conciliation and, if necessary, the detailed analysis of the case when it has already been denounced, to conclude it satisfying the interests of the client.